Refund & Returns Policy

We want you to shop with confidence. If you need help with your order or would like to request a return, please contact support@tiroam.com or use the contact form on our website.

This policy applies to purchases made directly through tiroam.com. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

30-Day Return Window

Return requests for non-defective items must be submitted within 30 days of delivery.

Return Eligibility

For non-defective returns, the item must be:

– unused;
– in its original condition;
– returned with its original packaging and accessories, when applicable.

These conditions do not limit your rights regarding defective, damaged, or incorrect items where applicable law provides otherwise.

Non-Defective Returns

If you request a return for personal or subjective reasons, including but not limited to change of mind, personal preference, no longer needed, or ordered by mistake:

– return shipping costs are the responsibility of the customer;
– original shipping charges, if any, are non-refundable.

We do not charge a restocking fee for approved returns.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@tiroam.com as soon as reasonably possible and provide photo or video evidence where possible.

If the issue is verified, we will provide an appropriate remedy, which may include a replacement, refund, or another reasonable solution, subject to applicable consumer protection laws.

Non-Returnable Conditions

A non-defective return may be refused if the item:

– has been used;
– is not in original condition;
– is returned without required accessories or packaging;
– is damaged after delivery due to misuse, improper handling, or unauthorized modification.

These restrictions do not apply where applicable consumer protection law provides rights for defective, damaged, or incorrectly supplied products.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to be reflected after it has been processed, depending on your bank or payment provider.

Order Cancellation

Please contact us as soon as possible if you need to cancel an order.

Orders that have already entered processing or shipment may not be able to be canceled.