Refund & Returns Policy
We want you to shop with confidence. If you need help with your order, please contact support@tiroam.com or use the contact form on our website.
30-Day Return Window
Return requests must be submitted within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must be:
- unused;
- in its original condition;
- returned with its original packaging and accessories, when applicable.
Non-Defective Returns
If you request a return for personal or subjective reasons, including but not limited to change of mind, personal preference, no longer needed, or ordered by mistake:
- return shipping costs are the responsibility of the customer;
- original shipping charges, if any, are non-refundable.
We do not charge a restocking fee for approved returns.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact support@tiroam.com within 72 hours of delivery and provide photo or video evidence where possible. If the issue is verified, we will provide an appropriate remedy, which may include a replacement, refund, or another reasonable solution.
Non-Returnable Conditions
A return may be refused if the item:
- has been used;
- is not in original condition;
- is returned without required accessories or packaging;
- is damaged after delivery due to misuse, improper handling, or unauthorized modification.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Order Cancellation
Orders cannot be canceled once they have entered processing or shipment.