Terms of Service

By accessing or using tiroam.com, you agree to the following Terms of Service.

Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not violate the rights of others or interfere with the operation of the website.

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability are accurate. However, slight differences, errors, delays, or omissions may occur, and we do not guarantee that all website content will always be complete, current, or error-free.

Orders and Acceptance

We reserve the right to refuse, limit, or cancel any order for lawful reasons, including suspected fraud, payment issues, pricing errors, inventory issues, or abuse of our policies.

Pricing and Errors

Prices and availability are subject to change without notice. We reserve the right to correct typographical, technical, or pricing errors and to cancel or refuse orders placed based on incorrect information.

Product Use Disclaimer

Unless expressly stated otherwise, TiRoam products are intended for general consumer, outdoor, camping, travel, and daily carry use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

10-Year Limited Warranty

TiRoam products are covered by a 10-Year Limited Warranty against material defects, manufacturing defects, and structural defects under normal use.

This limited warranty applies to the original purchaser and starts from the original order date. Proof of purchase may be required.

What This Warranty Covers

This limited warranty covers defects related to materials, workmanship, or product structure when the product is used under normal conditions.

Examples may include:

  • structural failure caused by a manufacturing defect;
  • a material defect that affects normal use;
  • a workmanship issue that prevents the product from functioning as intended.

What This Warranty Does Not Cover

This warranty does not cover:

  • dents, scratches, stains, or cosmetic wear;
  • normal wear and tear from regular use;
  • loss, theft, or misplacement;
  • damage caused by drops, impact, crushing, misuse, neglect, improper care, or improper storage;
  • damage caused by unauthorized modification or repair;
  • surface discoloration caused by direct flame, high heat, oxidation, outdoor cooking use, chemicals, harsh cleaners, saltwater exposure, or similar conditions;
  • personal preference reasons, including size, color, finish, weight, or change of mind;
  • products not purchased from TiRoam or an authorized TiRoam sales channel.

How to Request Warranty Support

To request warranty support, please contact us at support@tiroam.com with:

  • your order number;
  • the email address used for the order;
  • a clear description of the issue;
  • photos or videos showing the product and the problem.

TiRoam will review the request and determine whether the issue is covered by this limited warranty.

Warranty Remedies

For approved warranty claims, TiRoam may provide a suitable remedy at its discretion, such as a replacement, store credit, refund, or another reasonable solution.

This limited warranty is separate from our 30-day return policy. Return requests based on personal preference, change of mind, or non-defective items are handled under our Refund & Returns Policy.

Intellectual Property

All content on tiroam.com, including text, images, graphics, logos, product descriptions, and website design elements, is the property of TiRoam or its licensors and is protected by applicable intellectual property laws.

Limitation of Liability

To the maximum extent permitted by law, TiRoam shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of this website or products purchased through it. Nothing in these Terms limits any rights that cannot be waived under applicable consumer protection law.

Governing Law

These Terms shall be governed by the laws of the State of California, United States, except where otherwise required by applicable consumer protection law.

Dispute Resolution

If you have a concern or dispute, we encourage you to contact us first at support@tiroam.com or through the contact form on tiroam.com so we can try to resolve the matter informally and in good faith.

If a dispute cannot be resolved through customer support, either party may pursue the matter in small claims court or another court of competent jurisdiction where permitted by applicable law.

If both parties agree, a dispute may also be resolved through arbitration. Nothing in this section limits any rights you may have under applicable consumer protection laws.

Changes to Terms

We may update these Terms from time to time. Any changes will become effective when posted on tiroam.com unless otherwise required by law.